Frequently Asked Questions
Where can I buy Oho Sunshine Glasses in the USA?
Oho Sunshine glasses are available for purchase at Target stores, please use this store locator to find out the store nearby. You could also shop them from major retailers online outlets like Target.com, BestBuy.com and homedepot.com.
What is the manufacturer warranty policy?
Oho Sunshine glasses are covered against manufacturer defects for one (1) year from the date of purchase.
Click this link for detailed manufacturer warranty policy.
What's included in the box?
Your package includes:
- OHO Sunshine Smart Glasses
- USB charging cable
- Protective carrying case
- Microfiber cleaning cloth
- User Manual
Can I find my glasses if I lose them?
OHO Sunshine glasses do not include a built-in GPS or tracking function. We recommend storing your glasses in the included protective case when not in use and keeping them in a designated location. If your glasses are connected to your smartphone via Bluetooth, you may be able to see the last connected status in your phone's Bluetooth settings, but this cannot be used as a location tracker.
Can I replace the battery in my glasses?
No. The battery is built into the glasses and is not designed to be replaced by users. Attempting to remove or replace the battery may damage the product and void the warranty. If you experience battery performance issues, please contact OHO Sunshine Customer Support for assistance.
How should I clean my OHO Sunshine glasses?
Use the included microfiber cleaning cloth to gently wipe the lenses and frame. For stubborn smudges, lightly dampen the cloth with water or a lens cleaning solution designed for eyewear. Avoid using paper towels, tissues, alcohol, acetone, or abrasive cleaners, as they may damage the lenses or frame. Do not immerse the glasses in water.
Do I need an internet connection for AI translation?
Yes. AI translation features require an internet connection through your smartphone's Wi-Fi or mobile data.
Can I replace the lenses?
Most OHO Sunshine models allow lenses to be replaced by a qualified optician or with compatible replacement lenses. Please refer to your specific model's instructions or contact Customer Support for compatibility information.
Can I connect the glasses to multiple devices?
The glasses can remember multiple paired devices, but they can only actively connect to one device at a time.
How long does the battery last?
Battery life varies depending on usage. Under normal use, the glasses provide up to 10 hours of audio playback or phone calls on a full charge.
How do I recycle the glasses?
OHO Sunshine glasses contain electronic components and a rechargeable lithium battery, so they should not be disposed of with regular household waste. When the product reaches the end of its life, please take it to a local electronic waste (e-waste) or battery recycling facility in accordance with your local regulations. Proper recycling helps conserve valuable materials and protects the environment.
Trouble Shooting
What should I do if Bluetooth won't connect?
- Make sure Bluetooth is enabled on your phone.
- Keep the glasses within 33 ft (10 m) of your device.
- Turn Bluetooth off and back on.
- Restart both your glasses and smartphone.
- Forget the device in your Bluetooth settings and pair again.
My glasses won't turn on.
Charge the glasses for at least 30 minutes and try again. If they still won't power on, contact Customer Support.
My audio sounds distorted or too quiet.
Ensure the speakers are properly positioned above your ears, increase the volume on both the glasses and your phone, and verify that the speaker openings are clean.
My glasses won't charge.
Check that the charging cable and adapter are securely connected. Inspect the charging contacts for dirt or debris and try a different USB power source.
Contact Us
We're here to help! Call us at (919) 238-7447 or leave us a message, and we'll respond within 24 hours.
Customer Support Hours: Monday–Friday, 8:00 AM–4:00 PM EST.